---
title: "Egenverk Customer Hub — Withdrawals, returns and complaints"
description: "Customer Hub gives customers withdrawals, returns and tracking in My Account, and your team a console with AI suggestions a person approves."
canonical: https://egenverk.se/en/plugins/customer-hub
lang: en
updated: 2026-10-08
alternate: https://egenverk.se/plugins/customer-hub.md
---
# Returns, withdrawals and complaints — sorted.

**Egenverk Customer Hub** · Customer Hub gives customers withdrawals, returns and tracking in My Account, and your team a console with AI suggestions a person approves.

## Facts

- Availability: Available
- Requires: WordPress 6.2+, WooCommerce 7.0+, PHP 7.4+
- Model: Subscription
- Price: 995 kr/month excl. VAT (preliminary prices)

## Summary

Egenverk Customer Hub is a WooCommerce plugin for withdrawals, returns and complaints. Customers withdraw per shipment and line, also as a guest, and get an instant receipt. The team gets a console with an AI assessment and draft replies from Egenverk Claims, an EU-hosted AI service included through a monthly subscription; drafts are never sent by themselves.

**Before:** Withdrawals by email, complaints in the inbox and no traceability.

**With Customer Hub:** Cases with status, a receipt and an audit log that cannot be edited.

## What it does, in plain words

- **Withdrawal function.** Per shipment and line with quantity, signed in or as a guest. A receipt is sent at once.
- **Complaints.** A multi-step flow with attachments (JPG, PNG, WEBP, PDF) stored protected.
- **AI suggestions through Egenverk Claims, you send.** An assessment and draft reply in the console. "Use as reply" fills it in — you send.
- **Returns and tracking.** Return booking through a carrier adapter, a tracking timeline in My Account.
- **Audit log.** Status from requested to refunded, in an append-only log.
- **Return analysis.** Reason per product over 30, 90 and 365 days.

## From withdrawal to refund

Customers withdraw per shipment and line in My Account, also as a guest, and get an instant receipt. Complaints are received through a multi-step flow with attachments.

In the console the team sees the case with an AI assessment and a draft reply from Egenverk Claims. The draft is never sent by itself: "Use as reply" fills in the box, and you read, edit and send.

| Status | Means |
| --- | --- |
| Requested | The customer withdrew or complained |
| Return booked | A return shipment is booked through a carrier adapter |
| Received | The goods are received |
| Refunded | The case is closed |

Every status change lands in an append-only audit log. Customer Hub helps you meet the requirements; you remain responsible for your store's compliance.

## Privacy and data

- **Egenverk Claims:** The AI service runs in the EU (Hetzner, Falkenstein, Germany).
- **Stores:** Case id, time, model and token count. No content, no names, email or images.
- **Model:** OpenAI through the service. The service runs in Germany (EU).
- **Attachments:** Outside public paths, downloads require permission.
- **Responsibility:** Helps you meet the requirements in prop. 2025/26:84 — you remain responsible for your store's compliance.

## Compatibility

- **WordPress:** 6.2 or later
- **WooCommerce:** 7.0 or later (HPOS)
- **PHP:** 7.4 or later

## Admin screens (example data)

- Complaint (Customer Hub → Complaints)

## Pricing

| Plan | Cases per month | Price |
| --- | --- | --- |
| Start | 20 | 995 kr/month excl. VAT |
| Standard | 100 | 2,995 kr/month excl. VAT |
| Volume | More than 100 cases per month | Quote |

Preliminary prices. Prices are preliminary and may change before launch.

## Questions

### What is Egenverk Claims?

The AI service Customer Hub uses for complaints and withdrawals: assessment, draft replies and chat in the console. It is included through a monthly subscription and runs in the EU.

### Does the AI send replies to the customer?

No. The draft is shown to you. "Use as reply" fills in the reply box; you read, edit and send.

### What is a case?

A complaint or a withdrawal case. It is counted once, no matter how many follow-up questions or new drafts you make.

### What happens if we go over the cap?

The cap warns at 80 % and never blocks.

### Do you guarantee that we follow the law?

No. Customer Hub helps you meet the withdrawal-function requirements; you remain responsible for your store's compliance.

## Resources

- [Changelog](https://egenverk.se/en/plugins/customer-hub/changelog)

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- [Egenverk Sluice MCP](https://egenverk.se/en/plugins/sluice-mcp): Let AI agents into WordPress and WooCommerce with scopes, a log, undo and human approval. (WordPress 6.5+, WooCommerce 8.2+, PHP 7.4+)