---
title: "Egenverk Customer Hub — Documentation"
description: "Documentation for Egenverk Customer Hub: Getting started, Withdrawals and returns, Complaints and AI, Data and privacy, Troubleshooting."
canonical: https://egenverk.se/en/plugins/customer-hub/docs
lang: en
updated: 2026-10-14
alternate: https://egenverk.se/plugins/customer-hub/docs.md
---
# Documentation for Egenverk Customer Hub

## Pages

- [Getting started](https://egenverk.se/en/plugins/customer-hub/docs/getting-started): Requirements, installation and the first settings for Egenverk Customer Hub: guest pages, carrier adapter and the admin menu.
- [Withdrawals and returns](https://egenverk.se/en/plugins/customer-hub/docs/withdrawals-and-returns): How a customer withdraws from a purchase, how you handle the case from request to refund, the withdrawal flow settings and the return analysis.
- [Complaints and AI](https://egenverk.se/en/plugins/customer-hub/docs/complaints-and-ai): The customer's complaint flow, the conversation on the case, the photo check and the AI advice using the store's own API key.
- [Data and privacy](https://egenverk.se/en/plugins/customer-hub/docs/data-and-privacy): What Customer Hub stores and where, what leaves the site and to whom, how personal data is exported and erased and what uninstalling removes.
- [Troubleshooting](https://egenverk.se/en/plugins/customer-hub/docs/troubleshooting): Known problems in Customer Hub and what to do about them: guest pages, shipping, email, inbound replies, AI and large databases.

## Resources

- [Product page](https://egenverk.se/en/plugins/customer-hub)
- [Changelog](https://egenverk.se/en/plugins/customer-hub/changelog)