Egenverk Customer Hub · Documentation

Documentation for Egenverk Customer Hub

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Pages

1. Getting startedRequirements, installation and the first settings for Egenverk Customer Hub: guest pages, carrier adapter and the admin menu.
2. Withdrawals and returnsHow a customer withdraws from a purchase, how you handle the case from request to refund, the withdrawal flow settings and the return analysis.
3. Complaints and AIThe customer's complaint flow, the conversation on the case, the photo check and the AI advice using the store's own API key.
4. Data and privacyWhat Customer Hub stores and where, what leaves the site and to whom, how personal data is exported and erased and what uninstalling removes.
5. TroubleshootingKnown problems in Customer Hub and what to do about them: guest pages, shipping, email, inbound replies, AI and large databases.